Terms and Conditions

The following Terms and Conditions (hereinafter known as “T&C”) shall govern your use of and/or purchase of products from our website, www.terraetea.com (hereinafter known as “Website”). Terra Tea Company Pte Ltd and Terra Tea’s affiliated brands (“Terrae Tea”, “us”, “we”, “our”) has developed this T&C to explain the relevant terms and conditions for users of this Website.
Kindly take some time to read through this agreement carefully before you make your purchase at our Website.

The browsing, accessing or using of our Website will constitute an agreement to follow and be bound by these stated T&C.

Terrae Tea reserves the right to change, alter or delete portions of, or may add to these T&C from time to time without prior notice. This agreement is made between you and us.

 

WEBSITE

Terrae Tea may at any time, for any reason, suspend the Website and shall not be liable for any such suspension.

Terrae Tea reserves the right to make any changes to the Website or to remove any aspect of the Website without prior notice.

Terrae Tea reserves the right to take any legal action that it deems necessary in the event Terrae Tea considers that you are engaging in any illegal/unauthorized use of the Website and your use of this Website is in breach of the T&C as stated.

 

YOUR LEGALITY

By placing an order to purchase any product from the Website, you warrant the fact that you are legally capable of being binded by a contract and you are at least 21 years old.

 

THE CONTRACT

After you have placed an Order, you will receive an automated Invoice from Terrae Tea acknowledging that Terrae Tea has received your order. However, this does not mean the Order has been accepted. Terrae Tea will confirm such acceptance to you by sending you a Delivery Dispatch Confirmation (DPC) that confirms that the item has been dispatched. The contract between you and Terrae Tea will be formed upon receival of the DPC.

 

COMMERCIAL USAGE

The Website is only for your personal and non-commercial usage. You may not copy, modify, distribute, reproduce, publish, license, transfer or sell any content, products or services contained in this Website.

 

PRICE

All products and services are priced in Singapore dollars (SGD).

 

ORDERS

You may place your orders via our Website.

Once your order has been placed, an invoice (hereinafter “Invoice”) will be sent through to your stated email address that you had provided at the “Checkout” page.

Your order will start processing upon the successful receival of the payment.

 

PAYMENT

Credit Card

You must use your own credit card in any credit card transaction. Terrae Tea will not be liable for any fraudulent credit card cases. The liability to use a credit card for fraudulent purposes and the onus to prove otherwise will be on the user.

PayLah!

Alternatively, you can make your payment via PayLah! through the use of the QR code at the “Checkout” page.

 

CANCELLATION

Terrae Tea reserves the right to cancel your orders at any time for any reason. Terrae Tea will also inform you of the cancellation. Terrae Tea reserves the right to refuse any request for refund should the payment take place before the cancellation.

 

SHIPPING

Presently, Terrae Tea only provides shipping within Singapore. International shipping is unavailable at the moment.

 

DELIVERY

All delivery services are provided by Easyparcel Singapore.

 

EXCHANGE & RETURN POLICY

Terrae Tea’s Exchange & Return Policy applies only to online purchases made through www.terraetea.com.

Exchange

No exchanges are allowed for any products purchased via our Website.

Returns Policy (Teawares)

Returns of any items purchased via our Website is not allowed unless the product purchased from our Website is defective.

You can raise a returns and replacement query by sending an email with “Return of Defective Product for Order No. (Insert relevant order number) as the subject to terraetea@gmail.com within 20 days of the purchase. Kindly describe the details of the defect and attach relevant evidence in the email to prove the issue.

Terrae Tea reserves the right to evaluate and determine the qualification of your return. Terrae Tea will subsequently inform you of your eligibility of the return within 5 working days upon receival of the “Returns” email.

If you qualify for the return, please return the defective product within 5 working days upon receiving the email from Terrae Tea stating that you are eligible for the return.

Also, do ensure that the product is unused and is in its original condition.

Please note that a product is defective only in the following circumstances:

  1. Product purchased is damaged, spoiled and/or
  2. Product delivered was not the product stated in the Invoice

 

​OFFERS FROM THIRD PARTY

Any or all offers offered by any or all third-party platforms and affiliate websites cannot be claimed on Terraetea.com and Terraetea.com is not liable to fulfil such claims.

Any or all offers must be claimed with the third-party platforms and affiliate websites where such deals were shown. Terraetea.com will not and is not bound to fulfil such claims.

 

ACCURACY OF INFORMATION ON WEBSITE

There may be typographical errors in the information on the Website from time to time. Terrae Tea reserves the right to correct any of such errors and update these information at any time without prior notice.

Do note that weight measurements of the products might include a +/- error of approximately 1 centimetre or gram.

 

HEALTH BENEFITS OF TEAS

Health benefits as described in the Website’s description of the products are only commonly believed benefits associated with the ingredients in the products.

Terrae Tea is not making any representations nor promises of these mentioned health benefits.