Privacy Policy

PRIVACY POLICY

Terra Tea Company Pte Ltd and Terra Tea’s affiliated brands (“Terrae Tea”, “us”, “we”, “our”) has developed this Privacy Policy (“Policy”) to explain our use of your personal data and information (“Personal Data”) that you may provide to Terra Tea Company Pte Ltd. The Policy informs you of our policies regarding the collection, use and disclosure of your Personal Data as well as all reasonable precautions which Terra Tea takes to keep your Personal Data confidential and secure.

Subject to your rights at law, you agree to be bound by the prevailing terms of this Policy as updated from time to time. We reserve the right to modify our Policy and invite you to check the latest version of this Policy regularly.

This Privacy Policy applies to the Personal Data collected by Terrae Tea, including Personal Data collected via Terrae Tea’s website at https://terraetea.com and all related domains and sub-domains and its mobile application (“Website”).

By using our Website and/or providing the Personal Data to order our products and use our services, you hereby acknowledge that you have read this Privacy Policy and agree to the collection, use and disclosure of Personal Data by Terrae Tea in accordance with this Policy, as amended from time to time by us and to the transfer of the Personal Data to the other brands or entities within Terra Tea Company Private Limited.

We will post any update on the Policy on our Website. If you do not agree to the terms of this Policy, please do not access this Website or provide the Personal Data.

The terms of this Policy are without prejudice to any contractual terms you may enter into with Terrae Tea which shall prevail over the terms of this Policy.

 

PERSONAL DATA

“Personal data” means data about a person who can be identified (i) from that data, or (ii) from that data and other information to which Terrae Tea has or is likely to have access. Examples of personal data that may be collected by Terrae Tea include your name, contact number, email address, residential address, NRIC number or passport number, payment information and other personal data that Terrae Tea may require in order to provide our services or Website to you.

  1. Data Privacy Pledge
    Protecting your privacy and confidentiality of your personal information is important to us. Terrae Tea does not collect, use and process Personal Data except when voluntarily provided by you. We ensure compliance by our staff with strict standards of security and confidentiality and in using, disclosing and processing your Personal Data we pledge to fully comply with industry recognized standards of privacy protection.
  2. Collection of Personal Data

2.1. Terrae Tea collects and uses Personal Data only for specific and limited purposes which we inform you when you wish to order our goods, use certain services, including but not limited to the following, when you
(a) Visit or access the Website that can be accessed without the need for registration;
(b) Conduct any online shopping;
(c) Make an online purchase through the websites of our third party service providers, or such other service provider that Terrae Tea may use from time to time;
(d) Enter promotions or contests that are available to you without having to be a registered user or previous customer of the Website;
(e) Subscribe to our mailing list for either email subscription or postal promotions;
(f) Submit a comment, question or feedback to us using a “Contact Us” or similar feature on the Website , send us an email, or in any other way, submit Personal Data to us via the Website; and
(g) Submit your Personal data to Terrae Tea for any other reason.

2.2. In addition, we may use your Personal Data to evaluate the effectiveness of and improve our services to our visitors and customers, for our own internal statistics to evaluate customer interests as well as purchasing and other trends among customers and to better determine product development and marketing strategies.

3. Use of Personal Data
3.1. We collect and use your Personal Data to allow us to provide services and/or offer you products and to customise and improve our services, programmes and online shopping. We only collect Personal Data that we consider reasonably necessary for achieving these purposes.
3.2. Generally, we may collect, use and disclose your Personal Data for any or all of the following reasons:
(a) Verifying your identity;
(b) Processing and managing your shopping order, payment or otherwise;
(c) To fulfil your requests for online shopping;
(d) Communicating with you, including any ongoing promotions or Terrae Tea email newsletters;
(e) To customize and personalize the contents of the Website;
(f) To evaluate your preferences and facilitate future works on the Website;
(h) Managing our internal infrastructure and business operations, including but not limited to where required for compliance with internal policies and procedures;
(i) Conducting audits, reviews, and analyses of our internal processes;
(j) Preventing, detecting and/or investigating error, fraud, crime and criminal activity;
(k) Protecting and enforcing our contractual and legal rights and obligations;
(l) To respond to requests for information from government or public agencies, regulatory authorities or other similar authorities or non-government agencies authorised to carry out specific Government services or duties;
(m) Ensuring our compliance with all relevant laws, regulations, guidelines and codes of practices; and
(n) Any other purposes relating to the purposes stated above, or which may be notified and consented by you on or before collection or use of the Personal Data.3.5. By submitting your Personal Data, you expressly consent to our use of your Personal Data both in Singapore and overseas especially in countries that Terrae Tea may be operating in. Terrae Tea keeps your Personal Data only for as long as is reasonably needed for such purposes and in accordance with the applicable laws on ethical reporting or document retention requirements.

3.3. Terrae Tea also automatically receives and records information from your browser on our server logs including but not limited to your Internet protocol address, cookie information and the page you requested. Should you wish to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies.

3.4. In order to provide the Website and the delivery of products and services to you, Terrae Tea may share your Personal Data with other third-party service providers who are employed to perform functions such as marketing, payment, fulfilment and delivery of orders. You hereby acknowledge and consent to the use and disclosure of the Personal Data for this purpose. These service providers are subject to confidentiality obligations and may only use your Personal Data to perform the necessary functions and not for other purposes. Where there is a legal obligation to do so, Terrae Tea may also disclose your Personal Data to any relevant regulatory body or pursuant to a court order.

4. Non-Disclosure of Data

Terrae Tea shall never sell, rent, share or otherwise distribute your Personal Data to third parties, except when required to do so for legal or regulatory purposes. However, your Personal Data may occasionally be transferred to third parties who act for and on behalf of Terrae Tea, for further processing in accordance with the purposes for which your Personal Data was originally collected. When disclosure of your Personal Data to third parties is likely or necessary for whatever reason, Terrae Tea shall ensure that such third parties provide the same level of protection as Terrae Tea, and they are required to process your Personal Data transferred only for the purposes authorized by you and on a confidential and secure basis.

5. Right of Access
You have the right to access and update your Personal Data. If you wish to access, correct or change your Personal Data held by us, please contact Terrae Tea in writing at terraetea@gmail.com and addressed to the Data Protection Officer. We endeavour to ensure your Personal Data are up to date, accurate and complete when you provide us with the updated information as soon as reasonably practicable. Your Personal Data will be retained for as long as it is necessary to fulfil the purpose for which it is collected or in accordance with the applicable laws.

6. Withdrawal of Consent
You may withdraw your consent to our continued use and disclosure of your Personal Data by writing to us at terraetea@gmail.com and addressed to the Data Protection Officer. In withdrawing your consent, you acknowledge that we may not be able to provide or continue to provide certain goods and/or services and that we may cease such provision accordingly without any liability.At the point of collection of the Personal Data, you shall have the opportunity to indicate whether you would like to “opt out” of receiving promotional and/or marketing information from Terrae Tea and its related brands

You may also choose to unsubscribe to our mailing list at any time by clicking the “Unsubscribe” button in the email or in writing to us. Your request for us to cease sharing your Personal Data with other entities for marketing purposes will only take effect as soon as reasonably practicable from the date we receive your request.

Should you choose to unsubscribe from our mailing list, please note that your Personal Data will still be retained on our database although we will cease to send you any further communications.

Please note that your request will take effect 10 days from the day your request has received by us. Once your requested has been confirmed, your personal data will no longer be retained by Terrae Tea.

  1. Security and Confidentiality
    We undertake to take all reasonable steps in order not to allow your Personal Data to be seen or use by third parties other than those who act for or on behalf of Terrae Tea and have agreed to treat your Personal Data confidential and secure. Access to your Personal Data is restricted to those of our employees on a need to know basis and who have been trained to observe strict standards of confidentiality in handling your Personal Data.To ensure the security and confidentiality of your Personal Data that Terrae Tea collects online, we use data networks protected, inter alia, by industry standard firewalls and password protection. Although we have tried to create secure, reliable and trustworthy websites or applications for our visitors, please be aware that the Internet is generally not regarded as a complete secure environment and that therefore the confidentiality of the Personal Data provided by you or the information/material transmitted via our Website or by email cannot be guaranteed by Terrae Tea. We therefore cannot be responsible or liable for the security of your Personal Data in transit via the Internet or any electronic/digital communications to us.All Personal Data which you post in the Website is kept confidential to the best of Terrae Tea’s ability. You hereby acknowledge and accept that Terrae Tea cannot guarantee the security of any transmission.
  2. Third Party Links
    As a service to our visitors, our Website may provide hyperlinks to other websites or mobile applications that are not operated or controlled by Terrae Tea. Therefore Terrae Tea cannot be responsible or liable for the content of such websites or mobile applications or the privacy policies of such other parties. Please note that these privacy practices may differ from our Policy. We encourage you to review and understand their privacy practices before providing them with personal information.
  3. Applicable Law
    This Policy and the use of the Website shall be governed in all respects by the laws of Singapore without giving any effect to the principles of conflicts of law and you agree to submit to the jurisdiction of the Singapore court.
  4. Mediation
    Any dispute, difference, controversy or claim between you and Terrae Tea arising out of or in connection with this Policy shall first be submitted to the Singapore Mediation Centre for resolution by mediation in accordance with the Mediation Procedure for the time being in force. You agree to participate in the mediation in good faith and undertake to abide by the terms of any settlement reached.
  5. Contact Terrae Tea
    Should you have any queries or complaints about our compliance with the Policy, or if you wish to make any recommendations or comments to improve the quality of our Policy please contact us at terraetea@gmail.com and addressed to the Data Protection Officer. We assure you that we will do our best efforts to constantly improve the protection and security of your Personal Data that you provide to us.